Continual service improvement
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective.
| Title | : | Continual service improvement |
| Author | : | |
| Publisher | : | The Stationery Office - 2007-05-30 |
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