High Tech, High Touch

High Tech, High Touch

4.11 - 1251 ratings - Source

Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library services can decrease staff workloads while improving speed and access for customers. Real-life lessons and visual examples from libraries who have implemented these systems provide a customizable model for your library to achieve the same goals-from offering virtual library cards to online registration for library programs. High Tech, High Touch illustrates technical solutions that really work, inspired by effective customer service strategies used by businesses. These are unique technology solutions-based on digital libraries, portals, e-mail notifications, and database interfaces to the Web-to solve everyday public library problems. Supported by narrative descriptions and screen shots, this is a springboard for designing customized library systems that address unique local service issues. Library directors, branch managers, and department heads can automate the most tedious library tasks while improving customer service and saving staff time.Library Customer Service Through Technology Lynn Jurewicz, Todd Cutler ... 4 ( July/August 2000), available at http://www.educause.edu/ir/library/ pdf/ERM0042. pdf (accessed 10 February 2003). 4. ... aquot;My Library: A Manual and Workshop, aquot; 2000, available at http://dewey.library.nd.edu/mylibrary/manual/mylibrary-manual .

Title:High Tech, High Touch
Author: Lynn Jurewicz, Todd Cutler
Publisher:American Library Association - 2003-01

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.

How it works:
  • 1. Register a free 1 month Trial Account.
  • 2. Download as many books as you like (Personal use)
  • 3. Cancel the membership at any time if not satisfied.

Click button below to register and download Ebook
Privacy Policy | Contact | DMCA