Women, Identity and India's Call Centre Industry

Women, Identity and India's Call Centre Industry

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This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in Indiaa€™s transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book provides a nuanced analysis of the experiences of Indian women call centre workers and the role of womena€™s participation in the global labour market. The author uses social, cultural, and historical factors to create a framework for examining the processes of identity construction. Within this framework, the book explores the impact of the call centre labour process on the social landscape of urban centres in India and the way in which this has impacted upon transformations and shifts in society with relation to gendered, sexual, and generational relationships. Highlighting the significance of identity in a globalised world, the author argues that identity acts as one of the most powerful constructs in transforming global a€˜scapesa€™ and flows of culture and economics. This book will be of interest to academics working on South Asia, gender and labour studies and issues of globalization, identity and social change.Beginning in 2000 with the rapid increase of call centre work and IT work available in India, the numbers of IT ... The 2001 census shows that, of Indian cities, Delhi is third, with a population of 12.8 million, behind Mumbai, with a population of 16.4 million, and Kolkata, with 13.2 million. ... 18 Examples of these include American Express, HSBC, Dell, AOL, Hewlett Packard and most prominently GE Capital, anbsp;...

Title:Women, Identity and India's Call Centre Industry
Author: J.K. Tina Basi
Publisher:Routledge - 2009-06-02

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